Comments on: Web host did not breach contract by terminating rude customer http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/ Covering law and the internet since 2005. Fri, 12 Mar 2010 12:05:33 -0700 http://wordpress.org/?v=2.9 hourly 1 By: Andrew Wooger http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-42358 Andrew Wooger Tue, 10 Nov 2009 11:33:51 +0000 http://blog.internetcases.com/?p=995#comment-42358 Working for several years in live chat support team for one well-known web hosting provider I never appreciated rude customers and the way they talked to support member. Nevertheless we never terminated their account due to their rude behavior. We always tried the best to solve their problems and satisfy each customer. Working for several years in live chat support team for one well-known web hosting provider I never appreciated rude customers and the way they talked to support member. Nevertheless we never terminated their account due to their rude behavior. We always tried the best to solve their problems and satisfy each customer.

]]> By: Stephen Ryan http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41793 Stephen Ryan Sun, 25 Oct 2009 16:20:30 +0000 http://blog.internetcases.com/?p=995#comment-41793 There are lots of little clauses in the standard AUP that companies have. Very few people actually read them but you can agree lots of them in a hell of a lot of ways. There are lots of little clauses in the standard AUP that companies have. Very few people actually read them but you can agree lots of them in a hell of a lot of ways.

]]> By: Dan http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41674 Dan Thu, 15 Oct 2009 10:53:45 +0000 http://blog.internetcases.com/?p=995#comment-41674 "I’ve never seen a clause like that in any user agreement." It's not all that uncommon. Personally, I don't even see it as an absolutely necessary clause. Verbal abuse is just as good as physical abuse. I don't see why an employee would have to put up with either. After all, one can choose his customers too. Just don't be a Soup Nazi. :P Not only that, he threatened to sue, which for me would be reason enough to stop communication and let lawyers do the talking. :) “I’ve never seen a clause like that in any user agreement.”

It’s not all that uncommon. Personally, I don’t even see it as an absolutely necessary clause. Verbal abuse is just as good as physical abuse. I don’t see why an employee would have to put up with either. After all, one can choose his customers too. Just don’t be a Soup Nazi. :P

Not only that, he threatened to sue, which for me would be reason enough to stop communication and let lawyers do the talking. :)

]]> By: Dave Zan http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41666 Dave Zan Thu, 15 Oct 2009 00:10:21 +0000 http://blog.internetcases.com/?p=995#comment-41666 <blockquote>I’ve never seen a clause like that in any user agreement. Bizarre.</blockquote> Check out Hostgator's. Expect more hosts to adopt such a clause.

I’ve never seen a clause like that in any user agreement. Bizarre.

Check out Hostgator’s. Expect more hosts to adopt such a clause.

]]> By: Joe http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41632 Joe Tue, 13 Oct 2009 06:19:32 +0000 http://blog.internetcases.com/?p=995#comment-41632 I've never seen a clause like that in a service agreement, but I'm very happy to know that it's out there! People need to know that it's never okay to be that rude. Even if you're paying for something, which this guy wasn't. I’ve never seen a clause like that in a service agreement, but I’m very happy to know that it’s out there! People need to know that it’s never okay to be that rude. Even if you’re paying for something, which this guy wasn’t.

]]> By: Eric Goldman http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41620 Eric Goldman Mon, 12 Oct 2009 20:16:36 +0000 http://blog.internetcases.com/?p=995#comment-41620 I've never seen a clause like that in any user agreement. Bizarre. I’ve never seen a clause like that in any user agreement. Bizarre.

]]> By: jinnah http://blog.internetcases.com/2009/10/11/web-host-did-not-breach-contract-by-terminating-rude-customer/comment-page-1/#comment-41615 jinnah Mon, 12 Oct 2009 15:50:52 +0000 http://blog.internetcases.com/?p=995#comment-41615 its not good to be rude. support is a very important factor in web hosting. good quality support is a blessing for customers. I like shopaserver.com support , they use to mail properly , take action by time. like them allot its not good to be rude.
support is a very important factor in web hosting. good quality support is a blessing for customers. I like shopaserver.com support , they use to mail properly , take action by time. like them allot

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