Hoang v. IMDb.com, No. 11-1709, W.D.Wash. (Jury verdict April 11, 2013)
The case went to trial on the breach of contract claim. The jury returned a verdict in favor of IMDb.
Though we don’t know the jury’s thinking (we only have a simple verdict form), IMDb had argued, among other things, that its investigations of plaintiff’s birthday were in response to requests she had made. In 2008, plaintiff had asked IMDb to remove a false (1978) birthdate plaintiff had submitted a few years earlier. When IMDb conducted its own research, it found plaintiff’s real birthdate in public records, and published that. The jury found this did not violate IMDB’s Subscriber Agreement.
The legal team at GoDaddy today probably had more than one conversation about Section 13 of the company’s Universal Terms of Service. That Section contains pretty widely used language which limits how badly GoDaddy could get hurt by an epic failure of its system like the one that happened today.
We are conspicuously told that:
IN NO EVENT SHALL Go Daddy, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER . . .
Language like this is critical to technology service agreements. Today’s huge blackout illustrates the extent to which GoDaddy would be on the hook if such a limitation were not in place. Thousands of sites were offline for hours, losing uncountable pageviews and ecommerce sales. Holding GoDaddy responsible for those millions of lost dollars (which would be in the categories of indirect, special and consequential damages) could put a company into bankruptcy. GoDaddy would be big enough (probably) to pick up the tab in such a situation once or twice. Smaller enterprises would likely not be as lucky.
To illustrate the effect of limitation of liability clauses, I have often used the example of similar language in Microsoft’s end user license agreement for Office. Because that is there, you cannot go after Microsoft for the business you lose if Word fails on your computer and you miss the deadline for submitting that big proposal. After today we have a new, perhaps more relevant example. GoDaddy would be pretty protected if you claim that you missed out on that million dollar client because your website was down.
So if you were looking for me through my site today, let me know, so I can send a bill for what you would have paid me to GoDaddy. Then again, I guess I’ve already shown why that won’t get paid.
Photo courtesy Flickr user Mikol under this Creative Commons license.
Apple using the DMCA to stop early sales of iOS 6.
The infamous Digital Millennium Copyright Act takedown process gets quite a bit of press when content owners such as movie studios and record companies use it to take infringing copies of films or music offline. The safe harbor provisions of the DMCA are at the heart of content-distribution platforms’ defenses against infringement occasioned by users of the platform. (Think Viacom v. YouTube.)
Apple reminds us, however, that the DMCA gives all copyright owners — not just those who own copyrights in content — a mechanism for getting infringing works off the internet. According to this piece on Engadget, Apple has been contacting hosting providers of sites that offer unauthorized copies of the forthcoming iOS 6 for sale.
So the DMCA, acting in the name of copyright protection, provides a remedy for software providers to keep the clamps on parties who may have access to software for their own use (in this case, iOS developers) but go outside the bounds of such use and offer the technology for sale to others.
Kashmir Hill pointed out that at least one erstwhile file sharing service has changed its business model in response to the federal government’s action against Megaupload. She observes that:
FileSonic users can’t be too happy to have one of the main features of the site taken away. But the company must be less worried about its breach of contract with existing users than it is about the possibility of getting the Megaupload treatment, i.e., arrest, seizure of its property, and a criminal indictment.
This raises an important point. Any kind of online service that pushes the legal envelope may want to build in some mechanisms to pull back with impunity if it gets freaked out or loses its envelope-pushing courage. Said another way, that service should not make promises to its users that it cannot keep in the event the service wants to change what it is doing.
Some well known user generated content sites do this pretty well already in their terms of service. For example:
- Dropbox: “We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice.”
- “YouTube reserves the right to discontinue any aspect of the Service at any time.”
- Reddit: “We also reserve the right to discontinue the Program, or change the content or formatting of the Program, at any time without notice to you, and to require the immediate cessation of any specific use of the Program.”
- Facebook (being kind of vague): “If you . . . create risk or possible legal exposure for us, we can stop providing all or part of Facebook to you.”
All good examples of foresight in drafting website terms and conditions that help innovative sites with damage control.